Implementation of Total Quality Management in Airline (Case Study Emirates Airline)

Abstract

Total quality management is the assurance of the quality suspecting in an organization and continuous improvement with the entire employees are actively participating in the improvement of the organization. The main aim is to achieve organization's aims and goals. This research will firstly about the quality management issues with respect to Emirates Airlines and how they improved after the implementation of total quality tools. Emirate airlines are one of the best airlines in the world and they are ranked as the sixth among all. Customer behavior plays a great role in making a good reputation of an airline and emirates airlines have a good consumer behavior which comprehends the internal variables such as motivation, personality, perception and attitude of the airline KEYWORDS Total quality management – making profits and revenues – continuous improvement – better customer relations – Aviation industry – e-commerce -sales – Profitability