Abstract
This paper identifies the needs and challenges of IT service project delivery. A hierarchical Project and Resource Optimization (PRO) architecture is presented to provide a comprehensive and systematic roadmap for coping with the decision needs at the strategic, tactical, operational and executional levels. We highlight the data-driven feature of PRO with emphasis on the modeling and algorithmic methdologies to provide dynamic and adaptive decision-support.
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CITATION STYLE
Li, H., & Santos, C. A. (2019). Project and Resource Optimization (PRO) for IT Service Delivery. In Springer Proceedings in Business and Economics (pp. 139–150). Springer Science and Business Media B.V. https://doi.org/10.1007/978-3-030-04726-9_14
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