Investigating Remote Teaching: How Google Meet and Zoom Affect Teachers and Students’ Experience

Abstract

Due to the suspension of in-person classes caused by the COVID-19 pandemic, educational institutions had to adapt to remote teaching. Thus, videoconferencing tools were adopted to make it possible. However, using these tools can impact the remote teaching experience. In this paper, we present an investigation about the Google Meet and Zoom. We considered teacher and students profiles concerning Usability, a quality attribute that allows assessing the ease of use of user interfaces, and the User Experience (UX), which provides a holistic view focusing on subjective aspects such as affect and emotions. The purpose of Usability and UX is to understand the impacts of the tools on the quality of the remote teaching experience. Our results indicate that besides the tools, the interaction between teacher and student, in the context of synchronous classes, impacts the remote teaching experience, being an essential aspect of discussion and enabling further investigations within the technology-supported education community.