Digital public services for sustainable development: How accessible are they to people?

Abstract

The article presents the results of a survey on the use of digital services by the population: how acceptable they are for the population of different age groups. The article is based on information about the implementation of the national development goal of the Russian Federation, and the Federal project "Digital Public Administration". The author ties the field of research to the ideas of sustainable development. To find out what digital services exactly citizens of different ages use, as well as how independently it proceeds, an express survey of adults of different ages and both sexes was conducted. The author presents the results of respondents of three age groups: youth, middle-aged and elderly. The results of the study show which digital services are the most popular among these groups. Also, there are results of which group needs help in mastering these services. The results of the study can be used to organize further research to study the impact of digital services for sustainable development. Further research is needed to find out how to increase the number of users of digital services, as well as how to make these services more accessible to older people in order to achieve the Sustainable Development Goals.