Dynamics of Emotional Intelligence and Job Performance

Abstract

In recent times many studies have revealed that emotional intelligence influence the job performance of  employees  in  a  big  way. “Emotional  intelligence  is  the  ability  of  an  individual to appropriately and  successfully  respond  to  a  vast  variety of emotional stimuli being elicited from the inner self and immediate environment. Emotional intelligence constitutes three psychological dimensions; emotional sensitivity, emotional maturity and emotional competency, which motivate an individual to recognise truthfully, interpret honestly and handle tactfully the dynamics of human behaviour.” (Singh, 2001) Using this definition of emotional intelligence by Dr.Dalip Singh as the operational definition and the EQ test developed by Dr.Dalip Singh & N.K.Chadha, this study attempts to measure the emotional intelligence of Indian corporate employees and explore the dynamics between their emotional intelligence and job performance. This study was conducted by collecting primary data from corporate employees through questionnaires for measurement of EQ.  To ascertain Job performance of employees, secondary data was collected by obtaining performance ratings from the HR departments. The study covered 216 samples from five organisations from the manufacturing sector located in Mysore and Mandya district in the State of Karnataka.