Abstract
This paper presents an analysis of knowledge management issues for a user interface consulting project relevant during the development of a Virtual Call Centre. The experiences gathered by a team of designers and a team of usability consultants have been described and evaluated from the knowledge management viewpoint. A concept of a knowledge-based system, potentially supporting usability consulting in subsequent IT projects has been presented, as well as constraints for its possible use in real settings. © 2011 Springer-Verlag.
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CITATION STYLE
Sikorski, M., Garnik, I., Ludwiszewski, B., & Wyrwiński, J. (2011). Knowledge management challenges in collaborative design of a Virtual Call Centre. In Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics) (Vol. 6882 LNAI, pp. 657–666). https://doi.org/10.1007/978-3-642-23863-5_67
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