A methodology for the planning of appropriate egovernment services

Abstract

In this paper we present a methodology supporting the planning of eGovernment services on the basis of the appropriateness of the services for the users. Appropriateness is a boundary concept, defining the line of visibility involved in service provision. Besides appropriateness, the concept of homology of the system helps to grasp the tangle between socio-cultural and technical issues. The methodology, indeed, allows the design of service aiming to (a) enhance the users capabilities and (b) fulfill planned target objectives. To these ends, the paper introduces the Scenery and Context Indicators (SCI) tool for eGovernment projects evaluation. An example of SCI application is discussed, considering the dependencies between social and technological systems. © 2008 Physica-Verlag Heidelberg.