Exploring the Impact of Decision Making Culture on the Information Quality – Information Use Relationship: An Empirical Investigation of Two Industries

Abstract

Information quality available to knowledge workers at various organizational levels within companies is of high priority in today's highly uncertain business environment. However, quality information is of little value to companies if it has not been used in decision making process. Previous works suggest a positive relationship between information quality and use, although there is limited empirical support to it. Moreover, the influence of additional organizational factors, such as decision making culture, has not been empirically tested in conjunction with information quality --information use relationship. The quantitative analysis carried out on data from two industries from Slovenian medium and large organizations shows a positive relationship of information quality on use of information. Yet, decision making culture has a suppressing effect on this relationship, thus bringing important implications for management and future research. Keywords: Information quality, Information use, Decision making culture, Structural equation modeling