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Book Chapter

Complex Engineering Service Systems: A Grand Challenge

  • Ng I
  • Parry G
  • Maull R
  • et al.
DOI: 10.1007/978-0-85729-189-9_23
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Abstract

In this chapter we reflect on the contributions made by the authors and further develop the framework for complex engineering service systems to include value cocreation with state-dependent outcomes where customer variety pushes into the multi-organisation processes.

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APA

Ng, I., Parry, G., Maull, R., & McFarlane, D. (2011). Complex Engineering Service Systems: A Grand Challenge (pp. 439–454). https://doi.org/10.1007/978-0-85729-189-9_23

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