People management in volunteer organizations and charities

Abstract

This chapter focuses on HRM in Volunteer Organizations and Charities, which are often referred to as non-governmental organizations (NGOs). The context of non-governmental organizations and the specifics with regard to governance and leadership are explained, followed by a comparison of the key characteristics of paid staff versus volunteers. The remainder of the chapter discusses HRM practices that non-governmental organizations can employ in the management of the volunteering part of their workforce.