Mental health of tour guides from the perspective of burnout

Abstract

This paper attempts to disclose the influence of job burnout on the mental health of tour guides. A total of200 tour guides were randomly selected, and their mental health was evaluated against scales like Maslach Burnout Inventory-Human Services Survey (MBI-HSS) and the Symptom Check List 90 (SCL-90). Then, the information of these tour guides was subjected to correlation analysis and regression analysis. The results show that job burnout is a common problem among tour guides, and the mental health of tour guides is poorer than the general population; there is a significant positive correlation between the MBI indices and SCL-90 indices of tour guides. On this basis, several measures were proposed to maintain the mental health of tour guides from individual and organizational levels. The research findings lay the basis for further research on the job burnout and mental health of tour guides.