Human-Workspace Interaction: prior research efforts and future challenges for supporting knowledge workers

Abstract

Research efforts have previously explored various components of physical/virtual workspaces that adaptively interact with knowledge workers in order to support them in their work. In this paper, we propose an encompassing framework for these efforts, which we refer to as Human-Workspace Interaction (HWI), with the goal of increasing awareness and understanding of the research area and encouraging its further development. Specifically, we present a taxonomy of HWI focusing on the types of components, research approaches, interaction targets and objectives, and then review the prior research efforts over the past two decades based on these criteria. Finally, we discuss challenges to further advance the development of HWI and future prospects, taking into account the impact of the societal changes caused by the COVID-19 pandemic.