Impact of Telework Strategy on Quality of Work Life during COVID-19 Pandemic "A Case Study of Orange Jordanian Telecommunication Company"

Abstract

This study aims to identify the impact of Telework Strategy on the quality of work life during COVID-19 pandemic in Orange Jordanian Telecommunication Company. In order to achieve the objectives of the study, the researchers used the descriptive-analytical method. The study population is the employees of Orange Jordanian Telecommunication Company. Based on the company's annual report for the year 2021, (493) employees work in Public Administration Center. Therefore, the researcher chose a convenient sampling method to distribute (300) questionnaires soft copies via email to the sample, 248 questionnaires were received back, thus the percentage of valid questionnaires is (82.2%), which then where analyzed and about (17.8%) of these questionnaires were excluded because either they are incomplete or were not received back. The study concluded that there is a significant impact of Telework Strategy on the quality of work life in Orange Jordanian Telecommunication Company, the telework strategy contributed to the quality of work life about (79%), also the telework strategy has a significant impact on all quality of work life dimensions (Psychological Pressure, Flexible Schedule, Employee Satisfaction, Work-Life Balance), and the telework strategy has the highest impact on the work life balance. The study introduces a set of recommendations, the most important of which are; increasing interest in health and psychological safety of employees, encouraging them to take care of themselves and spending time with family and friends, in addition to securing a suitable work environment of a family nature by communicating with employees individually, on a personal approach away from functional hierarchy