Examining the Factors that Impact Public Transport Commuting Satisfaction

Abstract

The first objective of this research was to examine the level of stress caused by com- muting into Dublin city centre. The second objective was to determine the value placed on the comfort and reliability of public transport services. An on-line survey of workers who commute daily into Dublin city centre was conducted, which collected data on the respondents’ typical commute, commute-related stress, and socio-eco- nomic background. Commute satisfaction levels among public transport users were found to decrease for those who travel on crowded or unreliable services and those who have long wait-times. Stated preference scenarios relating to crowding and reli- ability were analysed using a multinomial logit model. The model showed that utility derived increases as crowding decreases and as reliability increases. Introduction