Conceptual framework of development of quality culture in Indonesian construction company

Abstract

The Quality Management System (QMS) implementation by Big-Grade construction companies in Indonesia is still considered not optimum. This is evidenced by a large number of construction failures on large-scale projects. Whereas the Indonesian government has required all Big-Grade contractors to have ISO-9001 certification. Previous studies stated that the implementation of QMS in an organization must pay attention to the organization’s culture. The purpose of this research is to formulate a Conceptual Framework that can identify the processes needed for the development of Quality Culture within a construction company by referring to the existing cultures and the required QMS standards.