Abstract
Previous chapters described what Enterprise Governance of IT is about and how it relates to business/IT alignment. The third component of the cascade introduced in Chap. 1 is related to the value question, or in other words, are we getting the benefits out of IT-enabled initiatives? In this chapter, we briefly discuss the productivity paradox and introduce two important management instruments that are helpful in managing and realizing IT-enabled value: the business case and the IT balanced scorecard.
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De Haes, S., & Van Grembergen, W. (2015). IT-Enabled Value. In Management for Professionals (Vol. Part F319, pp. 71–101). Springer Nature. https://doi.org/10.1007/978-3-319-14547-1_4
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