Determining the effects of data governance on the performance and compliance of enterprises in the logistics and retail sector

Abstract

In many of today’s enterprises, data management and data quality are poor. Over the last few years, a new solution strategy has emerged, known as data governance: an overarching methodology that defines who is responsible for what data at what point in a business process. Although positive effects on the business performance and compliance of enterprises are seen in practice, a substantiated method for determining the effects of data governance has not yet been developed. This paper reports on explorative research to develop such a specification method. Through a conceptualization of data governance based on literature, case study analysis of clients of a large consultancy firm and interviews with representatives of companies that have recently implemented data governance, an effect specification framework was developed. Using the interviews, initial steps towards validation were performed.