PENTINGNYA KUALITAS KOMUNIKASI PERAWAT DAN DOKTER SEBAGAI UPAYA PENINGKATAN KEPUASAN PASIEN DI RUMAH SAKIT

Abstract

The collaboration practice in health services most often in hospitals is hospital team between nurses and doctors. Barriers that make collaboration not maximized due to lack of communication between them. The purpose of this study was to determine the relationship between the communication quality of nurses and doctors with patient satisfaction. The research method used a quantitative analytic design with a Cross Sectional approach. The number of research samples is 77 patients in the inpatient ward. The sampling technique used Accidental Sampling. Data analysis used Spearman Rank statistical test. The results showed that the communication quality of nurses and doctors in the very good category was 98.7%, patient satisfaction was in the very satisfied category 94.8% and there was a relationship between the communication quality of nurses and doctors with patient satisfaction, the value (p = 0.000 < 0.05) with correlation coefficient 0.490 moderate relationship. The results show that collaborative practice between nurses and doctors must be maintained and interprofessional collaboration education is an effective strategy to build collaboration since health education between nurses and doctors. Keywords: doctors, communication, nurses, patient satisfaction