Challenges in Applying Continuous Experimentation: A Practitioners' Perspective

Abstract

Background: Applying Continuous Experimentation on a large scale is not easily achieved. Although the evolution within large tech organisations is well understood, we still lack a good understanding of how to transition a company towards applying more experiments. Objective: This study investigates how practitioners define, value and apply experimentation, the blockers they experience and what to do to solve these. Method: We interviewed and surveyed over one hundred practitioners with regards to experimentation perspectives, from a large financial services and e-commerce organization, based in the Netherlands. Results: Many practitioners have different perspectives on experimentation. The value is well understood. We have learned that the practitioners are blocked by a lack of priority, experience and well functioning tooling. Challenges also arise around dependencies between teams and evaluating experiments with the correct metrics. Conclusions: Organisation leaders need to start asking for experiment results and investing in infrastructure and processes to actually enable teams to execute experiments and show the value of their work in terms of value for customers and business.