Human-Centered Service Design and Transformative Innovation: Beginning to Understand How Innovation Culture Shifts Within the Public Health System in Western Australia

Abstract

The cultivation of innovation culture in any public healthcare system is complex, requiring a thorough understanding and reframing of evolving trans-formation at every level. While human-centered service design is important, the organizational culture and systems that create a foundation for service delivery require specific research. It is especially important to understand the foundations for the development of strategies that enable system-wide culture transfor-mation. This chapter provides a comprehensive mapping of the innovation initiatives and leadership across the public healthcare system in Western Aus-tralia. In-depth design-led conversations were held with stakeholders, healthcare leaders, and innovators, at all stages of their innovation development, to map system complexity and explore factors that could contribute to the development of transformative innovation.