Modelling knowledge management processes using fuzzy cognitive maps

Abstract

Both direct and indirect effects have been observed in the relationships between knowledge management processes. Previous attempts have examined only the static nature of these processes. We employ fuzzy cognitive map to show the dynamics in the relationships. The designed model enables concurrent simulation of both direct and indirect effects of knowledge processes on innovation activity. We also show that hyperbolic tangent activation function is the most appropriate one for the modelling of the intrinsic characteristics of knowledge processes. Our results suggest that the indirect effects (via knowledge creation) are stronger in the case of knowledge organization and knowledge acquisition, respectively. The performed sensitivity analysis supports the critical role of the process of knowledge creation.