A Multi-Level Conceptualization of Empathy to Explain How Diversity Increases Group Performance

Abstract

This paper focuses on affective empathy and the role it plays in explaining how diversity may increase group performance in organizations. It suggests that both individual-level empathy and group-level empathy are key mechanisms that explain how people in diverse groups may work harmoniously together and increase the overall group performance. Finally, the paper addresses the theoretical and practical implications of a multi-level conceptualization of empathy and it provides recommendations for future research.