The analysis on utilization of Unpad Library Management System by end-users using the Technology Acceptance Model

Abstract

In developing a new library management system, the institution needs to ensure that the system is accepted by the user, can run well and improve the quality of the previous system. One model that can be used to analyze the acceptance of new technology-based systems is the Technology Acceptance Model. This study aims to analyze the use of Unpad Library Management System by end-users. This study uses qualitative research methods with a case study approach. Primary data was obtained from observations in 11 faculty libraries in Unpad and interviews with 140 users in 11 libraries. The results showed that most of the informants had used ULiMS when accessing the library at Unpad. However, some library users still use manual catalogs, search directly into the bookshelf and ask directly to librarians. This cannot be separated from the user's lack of knowledge about ULiMS, the habits and user experience with the previous library system. The results of this study are expected to provide input to the library in implementing a system so that the applied system can be received and used optimally by the user.