Regional differences in medical service quality: Based on 2013 China consumer survey in 92 provinces

Abstract

There lie a great gap of medical service quality between eastern China and central and western China in 2013. It is revealed by a national consumer satisfaction survey in 29 provinces in China by Institute of Quality Development Strategy of Wuhan University. In 2013, consumer satisfaction score on local medial service is relatively higher, as high as 63.36, in eastern China; a relative low, 61.90, in central China; and lowest in western China, 59.28. In a multiple linear regression analysis, household income is correlated with Chinese consumers' satisfaction on medical service. It means that consumers with higher income grade higher on medical service. It is income factor that led regional differences in China medical service quality.