Satisfying User Needs Through a Combination of Interface Design Techniques

Abstract

KEY WORDS: User needs, user modelling, explanation types, multi-modal interface ABSTRAC~: We show ~ow a combination of careful choice of functionality fitted to users real needs, mterface design and stereotypical user modelling can be used to construct a help system f~r a .software development method. The design is such that the control of the system remm~s. m the hands of the ~ser, the system is transparent to any of its more intelligent ?arts and It IS learnable. It constitutes an alternative to user modelling techniques that work m such a way so that their internal workings are not communicated to the user.