A STUDY OF COMPETENCE AND MOTIVATION OF EMPLOYEES TO ACHIEVE PERFORMANCE IN A SUPERMARKET

Abstract

This study aims to examine the perceptions of the influence of competence dimensions, work motivation on performance at X-supermarket in Palu City. This research is an explanatory research of the influence of variables (explanatory research), by using survey approach. Data were collected through questionnaires distributed to 135 employees (as respondents) who returned questionnaires as many as 108 people, and then analyzed by path analysis techniques, using SPSS 21 software assistance. The results showed that there was a direct and significant influence between competence and performance of 0.416. The influence of competence on performance can be strengthened if there is work motivation that influences the competence. The value of the effect of employee work motivation on performance indirectly is 0.294 with a significance of 0.020 <0.050. Based on these data it can be concluded that employee competencies can improve employee performance with good work motivation. This research is expected to help various service companies to improve their employee competencies so that employee motivation is expected to have good performance.