Emotional intelligence in the workplace: A comparative study of male and female bank employees in the public sector

Abstract

Emotional intelligence (EI) is the ability to identify, use, understand, and manage your emotions in positive and constructive ways. It’s about recognizing your own emotional state and the emotional states of others. EI is also about engaging with others in ways that draw people to you. It is defined as a set of competencies demonstrating the ability one has to recognize his or her behavior, moods, and impulses, and to manage them best according to the situation. It is the ability to see one’s own emotions, understand what they are telling you and realize how your emotions affect people around you. It is also your perception of others, understanding how they feel, and gives you the power to manage relationships more effectively.