Social media and policing: A review of recent research

Abstract

Studies of social media's impact on policing have emerged in several disciplines, including criminology, sociology, and communications. Despite their insight, there is no unified body of knowledge regarding this relationship. In an attempt to synthesize extant work, bring coherence to the field, and orient future scholarship, this article summarizes research on social media's implications for practices and perceptions of order maintenance. It does so by identifying how social media's technical affordances empower and constrain police services. By offering new opportunities for surveillance, risk communication, and impression management, emergent technologies augment the police's control of their public visibility and that of the social world. However, they also provide unprecedented capacities to monitor the police and expose, circulate, and mobilize around perceived injustice, whether brutality, racial profiling, or other forms of indiscretion. Considering these issues promises to enhance knowledge on contemporary directions in social control, organizational communication, inequality, and collective action. Suggestions for future research are also explored.