Evaluating Collective Redress: Models, Evidence, Outcomes and Policy

Abstract

This chapter asks two fundamental questions. What should the aims of collective redress be? Which mechanisms best deliver collective redress? The first is a normative question, and the second is an empirical question. The second question asks to what extent any particular technique or mechanism succeeds in satisfying the objectives set in the first question. The answer to the first question is a matter of public policy and perhaps legal philosophy. The answer to the second can only be decided by empirical evidence. The empirical evidence indicates that a number of techniques are better than others. Current evidence is that mechanisms such as online independent ombudsmen and regulatory authorities with mass redress powers are particularly effective in delivering redress to consumers.