Interruption theory for improving work efficiency by reasoning workflow

Abstract

Corporation is operated based on the strategy for having an enterprise to be sustainably growing. The workers who are employees and managers run several tasks simultaneously based on the workflow reflected on their experience and knowledge. Such workflow's tasks affect each other interactively due to invocation of an interrupt. When the multiple workflows are overlapped, the continuity of the active task is interrupted. The evaluated interruption invokes positive or negative effect according to the context of the tasks. In this paper we discuss the attributes of the tasks interruption, to provide an assistance in resuming or sustaining (i.e., interrupted) task work from interruption by the system to achieve suistabanle workflow and possible optimization. © 2012 Springer-Verlag.