Guidelines to evaluate the usability and user experience of learning support platforms: A systematic review

Abstract

Nowadays, the usability and the user experience, are important aspects for the success of any software product. In the educational domain, Learning Support Platforms are not the exception, and these quality attributes become essential to guarantee an appropriate teaching process. For this reason, in this study, we present a systematic literature review whose purpose was to identify the characteristics that these types of systems must meet to obtain usable products. In the same way, the features that contribute to the assurance of a satisfying user experience have been cataloged. The purpose of this study is to establish the basis towards the elaboration of a future framework to quantify the level of usability and user experience of learning support platforms. The systematic search retrieved a total of 105 studies, from which 23 were selected as relevant. A set of 15 sub-attributes with their corresponding guidelines were identified to serve as a guide to design graphical user interfaces in a correct way in this type of software systems.