Group decision making applied to preventive maintenance systems

Abstract

This paper describes an application in group decision making, aimed at developing a procedure to help define priorities in preventive maintenance activities. The method applied is called DRV Processes (Decision with Reduction of Variability) and it combines both statistical techniques and multicriteria decision aid procedures. Among its advantages, we may highlight the possibility of reducing the noise affecting information in group decision making and of reaching a consensualdecision. This approach generally improves the level of shared knowledge and helps to avoid conflict within the group. The application was carried out in a major pharmaceutical production plant. The experience showed an eighty per cent reduction in the original amount of process noise. Moreover, the paper describes evidence of improvement in interpersonal relationships. © 2014 Brazilian Operations Research Society.