Educational innovations and gamification for fostering training and testing in software implementation projects

Abstract

Much research have proven the advantages of innovation in education and training as well as of gamification in different areas of business and engaging people. These both concepts have been used in software implementation projects but still there is a knowledge gap on how they impact such projects. This explorative study aims at undertaking two experiments so as to reveal how educational innovation may impact the training process as part of a business software implementation project and how gamification may influence the testing phase and process of the same project. The experiments have been performed in an ERP implementation project. Before them, a literature review analyses the nature of educational innovation, gamification and ERP implementation to bridge the gap between these three concepts of this multidisciplinary approach for knowledge transfer between different management areas. The results of the experiments show concrete examples of game design elements and educational innovations for their application within training and testing phase of business software implementation project. The results of the experiments showed unconditionally the relevance of these two approaches in training and testing of business software.