Towards collaborative agent-based knowledge support for time-critical and business-critical processes

Abstract

In this paper, we present the Collaborative Agent-based Knowledge Engine approach for supporting mobile workers performing time-critical and/or business-critical tasks within agile projects. By a combination of sophisticated knowledge management and a light-weight workflow model, this approach provides guidance and knowledge as required to perform the individual activities. Moreover, we discuss aspects for maintaining project history, as well as possibilities for integrating tools regarding computer-supported collaborative work already deployed in organizations. © Springer-Verlag Berlin Heidelberg 2005.