Use of the “BARUGA SULSEL” Application to Increasing Public Participation and Services in South Sulawesi, Indonesia

Abstract

This study aims to describe the Baruga Sulsel application service system as a forum for the public to submit complaints and aspirations online to the government. The research method used is qualitative with descriptive data analysis techniques, researchers use effectiveness theory with effectiveness measurement according to Duncan which consists of 3 aspects, namely goal achievement, integration, and adaptation. The results obtained from the research are the Baruga Sulsel application has been effective in serving public services in South Sulawesi Province. This can be seen from the 2 objectives set out in the formation of the South Sulawesi Baruga application, namely facilitating public aspirations and complaints and improving the quality of public services. Both have been realized and run well, but the completion period which takes days has resulted in the community not actively participating through applications and application socialization efforts are still lacking considering the community as the main target of public services. The application of the Baruga Sulsel application is managed and developed by the Department of Communication, Informatics, Statistics and Encoding, South Sulawesi Province as a provider of applications and reports will also be integrated with LAPOR! (People’s Online Aspirations and Complaints Service) which applies nationally, so that the follow-up of public complaints in a system disposition to resolve, based on the authority of the district, city, province, and relevant ministries.