Supply chain resilience and key performance indicators: A systematic literature review

Abstract

Paper aims: The aim of this article is to explore the influence of non-financial key performance indicators (KPIs) to create supply chain resilience (SCRes). Originality: It theoretically identifies the influence of specific non-financial KPIs when creating SCRes by monitoring them before, during and after a disruption. Research method: A systematic literature review was conducted using 57 peer-reviewed academic papers from 2000 to 2017. Main findings: Order and delivery lead time, on-time delivery, supplier delivery efficiency and customer satisfaction were the KPIs that had a significant influence on elements of resilience. Implications for theory and practice: Results contribute to the theory by providing knowledge in an underexplored topic, and assist managers in practice by identifying specific KPIs to build resilience.