UX Challenges in GDSS: An Experience Report

Abstract

In this paper we present a user experience report on a Group Decision Support System. The used system is a Collaborative framework called GRoUp Support (GRUS). The experience consists in three user tests conducted in three different countries. While the locations are different, all three tests were run in the same conditions: same facilitator and tested process. In order to support the end-users. we teach the system in two different ways: a presentation of the system, and a video demonstrating how to use it. The main feedback of this experience is that the teaching step for using Collaborative tools in mandatory. The experience was conducted in the context of decision-making in the agriculture domain.