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Showing You Care: Emotional Labor and Public Service Work

  • Mastracchi S
  • Sawbridge Y
DOI: 10.1007/978-981-13-1480-3_3
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Abstract

… the emotional labor inherent in public service delivery and suggests several … of future public service work (Needham and Mangan in The 21st century public servant. University of Birmingham, 2014). Whilst a country’s policy context highlights the importance of delivering public …

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APA

Mastracchi, S., & Sawbridge, Y. (2019). Showing You Care: Emotional Labor and Public Service Work (pp. 39–53). https://doi.org/10.1007/978-981-13-1480-3_3

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