Examination of the protection offered by current accessibility acts and guidelines to people with disabilities in using information technology devices

Abstract

Today, information technology (IT) products are extensively used in everyday life; however, disabled people still experience difficulties in using them. To ensure the equal use of IT products by people with disabilities, various laws/guidelines/standards have been established. In particular, Section 508 of the Rehabilitation Act, 21st-Century Communications and Video Accessibility Act, the European Accessibility Act, and the Web Content Accessibility Guidelines strongly influence IT product sales and, hence, have been included in the scope of this research. This study analyzed the main accessibility provisions/guidelines from the user experience (UX) perspective and the IT device difficulties that are addressed by the provisions/guidelines. Accordingly, the study used the IT interaction disability concept, which analyzes the comprehensive difficulties associated with the use of an IT device from the perspective of interaction, to map each task–user interface–context factor. Finally, this study suggests the aspects to be considered while establishing accessibility provisions/guidelines. Moreover, it clarifies the provisions and guidelines for IT product designers and developers by analyzing them from the UX perspective.