Organization B: Investigative study

Abstract

In this chapter trust relations in a public organization are explored. As with private organizations getting cooperation was difficult and finally a German higher education institute agreed to participate. But it was soon found that the previous questionnaire used in Organization A was too complex and the simplified one that was developed in the last chapter was used. This study is now reported on starting with the administration of the survey, then summarizing the findings and testing the set of research hypotheses that were laid out in Chaps. 3 and 4. The chapter ends with a comparison of the two studies. The university used in this case is located in the South West of Germany.