Factors affecting the user acceptance of erp and the impact on the individuals: A conceptual model

Abstract

Enterprise Resource Planning or ERP integrates the data of all business areas within the organization. It is a complex technology involving different type of end users and implementing it in developing countries like India makes it even more difficult owing to the cultural and social differences. Effective usage of ERP leads to its success. However, degree of usage depends on many individual, organizational and technological factors. The post-ERP implementation is found to have impact on the user behavior and hence it is also essential to understand the impacts of the acceptance on the individual. This paper identifies the factors that affect the usage of ERP. A conceptual research framework is proposed to find the combined effect of the individual, organizational and technological factors on the ERP usage using the Technology Acceptance Model (TAM). The model also seeks to find out the impact of usage of ERP on panoptic empowerment, job satisfaction and individual performance.