Human-Centered Software Engineering: Rethinking the Interplay of Human–Computer Interaction and Software Engineering in the Age of Digital Transformation

Abstract

Digital transformation is a fundamental change process for improving organizations, industries or society and redefining key values for its stakeholders. Digital transformation represents the transition process that has to be dealt with to innovate organizational processes, to improve their interaction with customers and to offer innovative services that are based on the intensive use of digital technologies. Digital transformation affects the life of end users who can access services in completely new ways, made possible by innovative technologies. Digital transformation is therefore a process of organizational, economic, social and creative change enabled by the adoption and development of digital technologies. Human-Centered Software Engineering (HCSE) as a research domain is thus more relevant than when it comes to the sole introduction of novel technologies in a socio-technical system. The interplay between human–computer interaction and software engineering needs to be rethought for a rapid response to the evolution of technologies, while also considering aspects such as greater agility in service development, sustainability, ethical considerations, cybersecurity, user mindset and awareness, to name a few. Beyond the traditional themes of IFIP WG 13.2 workshops, this edition promotes sharing of knowledge and experiences that address how to deal with the challenges of the digital transformation and its influence on human-centered socio-technical system design and development practices.