The IoT Design Deck 2.0: Improving the Tool for the Co-design of Connected Products

Abstract

Designing the User Experience of an Internet of Things (IoT) product is a complex activity that requires multidisciplinary and specific competencies and that raises new challenges for designers. In this context the IoT Design Deck [1] is a method to help design teams to collaborate in order to design a connected product and an omnichannel service. The main strengths of the method are: to create a common language and a common knowledge base to help multidisciplinary teams working together; to focus on UX factors rather than on technological ones; to discover and use the potential of the IoT and take into account its threats; to have a service oriented approach rather than a device centrical one; to accelerate the design process. In this work we present the evolution of the method, obtained through a test campaign, made with experts and non-experts, and a redesign phase based on tests results.