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Book Chapter

The Service Triangle

  • Teboul J
Palgrave Macmillan UK, (2006), 31-40
DOI: 10.1057/9780230579477_4
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Abstract

The previous chapter illustrated the importance of understanding two types of business activity: back-stage activities that focus on the making of products, and front-stage activities that focus on service, the interaction between frontline personnel and customers....

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APA

Teboul, J. (2006). The Service Triangle. In Service is Front Stage (pp. 31–40). Palgrave Macmillan UK. https://doi.org/10.1057/9780230579477_4

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