In recent years, performance measurement has become an important element of efficiency improvement projects in many organizations. Thereby, process-based measures are used to evaluate the process efficiency and quality. In health care, such measures are often neither commonly defined nor standardized. Therefore we present a novel approach for standardized clinical quality metrics measurement by means of a newly developed clinical reference process model and generic Key Performance Indicators (KPIs). We use both for a comprehensive description of the complete clinical patient-centered process in hospital. Our approach fulfils performance measurement requirements particularly in the field of time-critical diseases like heart attack and stroke. © 2011 Springer-Verlag.
CITATION STYLE
Gattnar, E., Ekinci, O., & Detschew, V. (2011). A novel generic clinical reference process model for event-based process times measurement. In Lecture Notes in Business Information Processing (Vol. 97 LNBIP, pp. 65–76). Springer Verlag. https://doi.org/10.1007/978-3-642-25370-6_7
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