Evaluating pharmacy services satisfaction on an inpatient psychiatric unit

Abstract

Introduction This study analyzed patient satisfaction survey responses in which patients evaluated their experience with the pharmacy staff in an acute psychiatric unit. Methods Thirty-one patients rated pharmacy services upon discharge by completing a 13-item survey. Results Overall patient satisfaction was found to be high with a 77.4-100% satisfaction rating reported on every survey item. Discussion Results indicated that the pharmacy staff should focus their efforts on improving communication with patients by selecting a quiet meeting location and by making themselves more accessible to patients in order to better serve their needs.