Work-related factors affecting sustained alert state among bank security personnel in the Philippines

Abstract

Around-the-clock operations in public safety and security are pervasive in modern society as crimes are increasing in rate. This drive security service operatives to work for long hours especially those deployed in high risk industries like banks. These working states create significant physiologic challenges in providing safe and productive operations. Alertness levels vary due to numerous factors inherent to individual, psychological, and working condition. This study is intended to investigate the correlation between all identified variables and critical factors affecting the sustained high alertness level for effective and maintained surveillance among bank security personnel for increased operational efficiency through ergonomic assessment. Overall, results show that additional tasks, hour of the work day, and smoker/non-smoker are useful predictors associated with alertness level of security bank personnel. Recommendations were geared to minimize the unfavorable outcomes of decreasing alertness in providing sustained attention.