Analytical food ordering and management system with chatbot

Abstract

Nowadays technology has been used to shape the human workspace in many ways and become an integral part of everyday tasks in food ordering process particularly in Malaysia. The ordering process in most of Malaysian restaurants still applying traditional method. This process requires coordination of simple tasks flow mainly from customers to waiter, to the kitchen staff and to the cashier. This traditional manner is simple but could bring a major issue during the peak hours. As a consequence, the rate of providing customer experience decreases steadily and derive long queue. As a result, the restaurant ordering, and management system is proposed as digital menu and as a mediator to assist the customer to create an order. This system will be available in the form of tablet device that will be given on each table. The system is given several additional features to support the process including technological advancement for instance data analytics and artificial intelligence. This system is expected to minimalize any delays as well as provide more convenient service and attract more customer experiences.