A decision analytic tool for assessing decision making performance

Abstract

Nowadays managers have to take increasingly complex decisions. This is due to several factors including aggressive market competition, information overload and a trend to move operations abroad. In their effort to overcome ill-defined problems, managers often use ICTs such as decision support systems and intelligent systems to identify patterns and make predictions. Such technologies can potentially improve the quality of the decisions taken. This paper presents a decision-analytic tool that assesses decision making processes within decision lifecycles. The setting is the telecom industry but the tool can be applied in a variety of sectors such as banking and consultancy. Results of comparative and subjective evaluations are presented to highlight the benefits and limitations of the system.