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Exploratory Analysis of Factors of Patient Satisfaction in HCAHPS Databases

  • Okuda M
  • Yasuda A
  • Tsumoto S
Springer Japan, (2016), 229-244
DOI: 10.1007/978-4-431-55861-3_16
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Okuda, M., Yasuda, A., & Tsumoto, S. (2016). Exploratory Analysis of Factors of Patient Satisfaction in HCAHPS Databases. In Serviceology for Designing the Future (pp. 229–244). Springer Japan. https://doi.org/10.1007/978-4-431-55861-3_16

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